Predictable
Communication Strategies
Advanced Management and Communication Skills
Donald Dossey, Ph.D.
The purpose of any powerful skills-building program is to enhance participant’s existing expertise in communication and management skills, and to assist them in increasing their ability to produce more desired outcomes measurably and predictably.
Research shows that professional communicators have the ability to...
* Motivate self and others.
* Eliminate risk of negative inter-personal problems.
* Set and achieve goals.
* Keep meetings relevant.
* Use better decision-making abilities.
* Accurately identify intentions of others.
* Heighten sensory awareness.
* Gather information and quickly analyze the situation.
* Purposefully and quickly establish rapport and use it.
* Get and maintain a positive attitude from others.
* Be more flexible.
* Build trust in mistrusting persons.
* Control self and others in hostile and negative situations.
* Convince others and keep them convinced predictably.
* Expand personal power by developing better Self-Esteem and a
bigger self-image.
Predictable Communication Strategies
Advanced Management and Communication Skills
Presented by
Donald Dossey, Ph.D.
PROGRAM TOPICAL OUTLINE
I. INTRODUCTION AND OVERVIEW.
A. Defining the successful supervisor, manager, and communicator.
B. Modeling and coaching from the experts to get predictable results.
C. Evaluating control.
D. Preparing yourself for the unique demands of the 90's and beyond.
II. DEVELOPING THE BASIC CHARACTERISTICS OF THE POWERFUL COMMUNICATOR/LEADER/SUPERVISOR.
A. Understanding the basics of Communication Theory...and using it.
B. Heightening "awareness" for more effective, outcome oriented relationships.
C Increasing "flexibility ." Expanding external and internal choices.
E. Expanding ability to "set and achieve desired outcomes" in self and others.
III. USING PRACTICAL, EFFECTIVE COMMUNICATION THEORY.
A. Recognizing and using "Overt" and "Covert" communication.
B. Knowing how to "speak their language" for more predictable results.
C. Understanding when "general" information is better than "specific."
D. Making it OK to manage others...predictably.
E. Positive aspects of supervising/managing, and being supervised/managed.
F. Dressing for power, not style.
G. Identifying accurately, goals and intentions in yourself and in others.
IV. INCREASING "SENSORY AWARENESS.''
A. Learning to see how others are thinking. (Conscious and unconscious.)
B. Understanding how to listen "with the third ear."
C. Learning to "see" what's really going on.
D. Utilizing increased awareness to lead and supervise others.
E. Sizing-up and analyzing situations...quickly.
F. How to know when you have command...and when you've lost it.
V. ESTABLISHING "RAPPORT."
A. What is it and what makes is important?
B. Getting rapport in 30 seconds...without ever saying a word.
C. Knowing when you have it.
D. Keeping rapport...even during disagreements and discipline.
E. Using the power of creating rapport without the other person being aware it.
F. After rapport . . . what ?
VI. SETTING AND ACHIEVING OUTCOMES.
A. Motivating others for desired results.
B. Organizing others for specific outcomes.
C. Increasing loyalty and support.
D. Keeping meetings "framed," reducing number length of each.
E. Teaching others how to communicate to you.
F. Asking the right questions to tell if your directive will be carried out.
G. Learning how to know when to ask. or...tell more for more predictable results.
VII. PERSUADING OTHERS ARTFULLY.
A. Building trust in mistrusting people.
B. Knowing with certainty when and how to ask for agreement.
C. Convincing others and keeping them convinced.
D. How to protect others from changing their minds.
VIII. EXPANDING FLEXIBILITY OF EFFECTIVE LEADERSHIP.
A. Current conflicting issues of leadership training.
B. Effective leadership methods.
C. "Coaching" for improved performance.
D. Strategies and counter-strategies for face-to-face negotiations.
E. Getting a grip on risky interpersonal problems.
F. Eliciting productive resources from others.
G. Telling "stories" and using "quotes" to motivate people, bypass resistance, and eliminate authority issues.
H. Applying Problem-Solving and Decision-Making strategies effectively.
I. Getting and keeping attitudes and behavior in self and others that you want.
IX. MASTERING EMOTIONS IN SELF AND OTHERS PREDICTABLY.
A. Handling negative backlash.
B. Controlling self in negative and hostile situations.
C. "Understanding" rather than "reacting-to" people.
D. Recognizing "Hidden Agendas" and keeping a grasp on the situation.
E. Dealing with complaints and problems.
F. Handling stress in stressful situations.
G. Controlling negative emotions of others.
H. How to keep your foot out of your mouth.
I. Expanding Personal Power and increasing your Self Image predictably..
For more information see "Predicable
Communication Strategies" under Books and Tapes
Contact: Howard Geer, Publicity 828-258-1311
or drdossey@drdossey.com