Advanced Management and Communication Skills
The purpose of any powerful skills-building program is to enhance the participant's existing expertise in communication and management skills and to assist them in increasing their ability to measurably and predictably produce more desired outcomes.
Research shows that professional communicators have the ability to...
- ...motivate themselves and others.
- ...eliminate the risk of negative interpersonal problems.
- ...improve their decision-making abilities.
- ...accurately identify intentions of others.
- ...gather information and quickly analyze a situation.
- ...purposefully and quickly establish rapport and use it.
- ...receive and maintain a positive attitude from others.
- ...control themselves and others in hostile and negative situations.
- ...convince others and keep them predictably convinced.
- ...expand personal power by developing better self-esteem.
PROGRAM TOPICAL OUTLINE
(expand all the chapters)
INTRODUCTION AND OVERVIEW
- Defining the successful supervisor, manager and communicator
- Modeling and coaching from the experts to get predictable results
- Evaluating control
DEVELOPING THE BASIC CHARACTERISTICS OF THE POWERFUL COMMUNICATOR/LEADER/SUPERVISOR
- Understanding the basics of Communication Theory... and using it
- Heightening “awareness” for more effective, outcome-oriented relationships
- Increasing flexibility
- Expanding external and internal choices
- Expanding ability to set and achieve desired outcomes in self and others
USING PRACTICAL, EFFECTIVE COMMUNICATION THEORY
- Recognizing and using “overt” and “covert” communication
- Knowing how to “speak their language” for more predictable results
- Understanding when general information is better than specific
- Making it OK to manage other... predictably
- Positive aspects of supervising/managing and being supervised/managed
- Dressing for power, not style
- Accurately identifying goals and intentions in yourself and in others
INCREASING “SENSORY AWARENESS”
- Learning to see how others are thinking
- Understanding how to listen “with the third ear”
- Learning to “see” what's really going on
- Utilizing increased awareness to lead and supervise others
- Sizing-up and analyzing situations... quickly
- How to know when you have command... and when you've lost it
ESTABLISHING “RAPPORT”
- What is it and what makes it important?
- Getting rapport in 30 seconds... without ever saying a word
- Knowing when you have it
- Keeping rapport... even during disagreements and discipline
- Using the power of creating rapport without the other person being aware of it
- After rapport... what?
SETTING AND ACHIEVING OUTCOMES
- Motivating others for desired results
- Organizing others for specific outcomes
- Increasing loyalty and support
- Keeping meetines “framed” and reducing their length
- Teaching others how to communicate with you
- Asking the right questions to tell if your directive will be carried out
- Knowing when to ask, or... tell more for more predictable results
PERSUADING OTHERS ARTFULLY
- Building trust in mistrusting people
- Knowing with certainty when and how to ask for agreement
- Convincing others and keeping them convinced
- How to protect others from changing their minds
EXPANDING FLEXIBILITY OF EFFECTIVE LEADERSHIP
- Current conflicting issues of leadership training
- Effective leadership methods
- “Coaching” for improved performance
- Strategies and counter-strategies for face-to-face negotiations
- Getting a grip on risky interpersonal problems
- Eliciting productive resources from others
- Telling stories and using quotes to motivate people, bypass resistance and eliminate authority issues
- Applying problem-solving and decision-making strategies effectively
- Getting and keeping attitudes and behavior in self and others
MASTERING EMOTIONS IN SELF AND OTHERS PREDICTABLY
- Handling negative backlash
- Controlling self in negative and hostile situation
- “Understanding” rather than “reacting to” people
- Recognizing “hidden agendas” and keeping a grasp on the situation
- Dealing with complaints and problems
- Handling stress in stressful situations
- Controlling negative emotions of others
- How to keep your foot out of your mouth
- Expanding personal power and predictably increasing your self-image
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